Are you a busy business owner? Maybe, you’re looking for ways to enhance your business property this summer. If you can relate to this scenario, consider upgrading the front door of your business establishment. The front door is one of the first things customers will notice when they visit your business. Giving the interior of your business property a fresh coat of paint is also a wonderful idea. If the parking lot in front of your business’s building has seen better days, consider having it repaved. You want to provide your customers with easy and safe access to your place of business. On this blog, I hope you will discover the importance of keeping your business property beautiful and inviting. Enjoy!
Running a desktop support business can be a great business venture, but it can also be very frustrating. That's because your workers may end up getting stressed with too many basic calls and overworking themselves. Thankfully, there are ways you can minimize this issue.
Call Volume Is An Important Consideration
When running a desktop support center, the volume of your calls and emails is one of the most important elements of your service. That's because it can dictate how well you handle calls and whether or not your support group is stressed out. For example, most help desk workers can handle 5-8 calls in an hour at 5-10 minutes a piece.
A higher volume than that can be very difficult for them to handle without suffering from anxiety. Even worse, it can cause your workers to start giving poor advice or to even lash out at people who they are supposed to be helping. That's because many of these calls are very basic and can be very frustrating to handle.
Why So Many Calls Are Incredibly Basic
Basic desktop support calls are so common because many of your clients haven't received specialized computer training. Many of them are probably a little older and have limited experience with computers. As a result, they are going to call for very basic problems, such as:
- Resetting a password
- Operating the program in a basic way (such as changing the save file extension)
- Uploading photos to email
- Issues with features, such as the keyboard and mouse
These desktop support calls are always frustrating because they usually have a simple solution that can be hard to communicate with people who aren't properly trained. While your clients don't need to completely understand their computers, a little extra training can ensure that they aren't making these annoying and basic calls.
Avoiding These Issues
If you want to avoid stressing out your desktop support workers, you need to take several steps to better educate your clients. Doing so will make it easier for them to manage basic problems and figure them out on their own. Just a few ways you can manage these basic desktop support issues include:
- Hold training sessions to train workers how to handle these concepts
- Setup an on-site helper who can walk them through common problems
- Streamline the operation of their basic IT needs
- Create a guide that lets workers walk through their demands
While you're going to have to host a training session for each of your clients, this step is beneficial for a variety of reasons. First of all, you can minimize their need to contact you and make them more comfortable and confident working their computers. Just as importantly, you can cut down on your number of basic calls and make your workers happier.
For more information, contact a company like Staffing Solutions, LLC.